Conflict Management Training – Instructor-led live training and classroom training for effective conflict resolution in the workplace in the US and Canada
Soft Skills Courses

Conflict Management Training

The Conflict Management Mastery course is a comprehensive program designed to equip individuals with the essential knowledge and practical skills to navigate, mitigate, and resolve conflicts effectively. In today's dynamic work environments, conflicts are inevitable, making the ability to manage them a critical competency for personal and professional success. This course provides participants with a deep understanding of conflict dynamics and a toolkit of proven strategies for constructive resolution.

Overview

Overview

Conflict Management and Communication Skills equips you with powerful tools to navigate challenging workplace situations, fostering your success as both an individual and a leader. Develop the ability to deploy effective conflict resolution techniques and skillfully manage intricate team dynamics with a balance of sensitivity and assertiveness.

Through a blend of theoretical frameworks, case studies, interactive discussions, and practical exercises, participants will gain the confidence and competence to handle conflicts positively. This course is suitable for professionals across all industries and organizational levels who aim to enhance their conflict management skills for a more harmonious and productive work environment.

Features

Key Features

  1. 1-day full-time intensive Conflict Management class
  2. Instruction from a PMP-certified instructor with extensive industry experience.
  3. Course completion certificate
  4. 8 PDU's Offered
  5. Case Studies
  6. Complete class recordings
  7. 100% Money back guarantee
  8. Comprehensive learning materials

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Schedules

Curriculum

  • Differing goals, objectives and priorities
  • Personality conflicts
  • Competition for scarce resources – personal, team, project, organisational
  • Differing personal styles, habits and aptitudes
  • Differing values, traditions, and opinions
  • Viewpoint bias (interpretation of reality)
  • Expectation misalignment
  • Appetites for/ tolerance of uncertainty, risk and confrontation

  • Self-awareness
  • Self-regulation
  • Motivation
  • Empathy
  • Social skills

  • Competitive style
  • Collaborative style
  • Accommodating style
  • Avoiding style
  • Compromising style

  • Conflict Management Strategy 1
  • Conflict Management Strategy 2
  • Conflict Management Strategy 3

  • Employee with employee
  • Employee with superior
  • Employee with employer
  • Across teams, departments and Organisations

  • Interest-Base d Relational Approach
  • Team Leader Responsibilities
  • Managing Disruptive or Confronting Behaviour
  • Steps to Resolve Conflict


  • Building an Agreement That Works
  • The Resolution Agreement
  • Conflict Resolution Intervention

  • High Conflict Behaviours – Borderline and Histrionic
  • High Conflict Behaviours - Narcissistic and Antisocial 

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Why attend this Course:

Acquire the skills to effectively resolve conflicts and explore diverse conflict resolution methods. Enhance your emotional management capabilities for more constructive interactions. Gain insights into organizational environments that commonly experience conflicts.

  1. Learn proven techniques and strategies to address conflicts constructively.
  2. Develop effective communication skills essential for navigating and diffusing conflicts.
  3. Strengthen relationships within teams and across the organization.
  4. Foster a positive and collaborative work environment by addressing conflicts proactively.
  5. Learn strategies for identifying and addressing potential conflicts before they escalate.
  6. Understand how to navigate conflicts in diverse and multicultural settings.
  7. Acquire cultural competence for more effective conflict management in varied organizational environments.