Conflict Management Training – Instructor-led live training and classroom training for effective conflict resolution in the workplace in the US and Canada
Soft Skills Courses

Conflict Management Training

The Conflict Management Mastery course is a comprehensive program designed to equip individuals with the essential knowledge and practical skills to navigate, mitigate, and resolve conflicts effectively. In today's dynamic work environments, conflicts are inevitable, making the ability to manage them a critical competency for personal and professional success. This course provides participants with a deep understanding of conflict dynamics and a toolkit of proven strategies for constructive resolution.

Overview

Overview

Conflict Management and Communication Skills equips you with powerful tools to navigate challenging workplace situations, fostering your success as both an individual and a leader. Develop the ability to deploy effective conflict resolution techniques and skillfully manage intricate team dynamics with a balance of sensitivity and assertiveness.

Through a blend of theoretical frameworks, case studies, interactive discussions, and practical exercises, participants will gain the confidence and competence to handle conflicts positively. This course is suitable for professionals across all industries and organizational levels who aim to enhance their conflict management skills for a more harmonious and productive work environment.

Features

Key Features

  1. 1-day full-time intensive Conflict Management class
  2. Instruction from a PMP-certified instructor with extensive industry experience.
  3. Course completion certificate
  4. 8 PDU's Offered
  5. Case Studies
  6. Complete class recordings
  7. 100% Money back guarantee
  8. Comprehensive learning materials

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Schedules

Curriculum

  • Differing goals, objectives and priorities
  • Personality conflicts
  • Competition for scarce resources – personal, team, project, organisational
  • Differing personal styles, habits and aptitudes
  • Differing values, traditions, and opinions
  • Viewpoint bias (interpretation of reality)
  • Expectation misalignment
  • Appetites for/ tolerance of uncertainty, risk and confrontation

  • Self-awareness
  • Self-regulation
  • Motivation
  • Empathy
  • Social skills

  • Competitive style
  • Collaborative style
  • Accommodating style
  • Avoiding style
  • Compromising style

  • Conflict Management Strategy 1
  • Conflict Management Strategy 2
  • Conflict Management Strategy 3

  • Employee with employee
  • Employee with superior
  • Employee with employer
  • Across teams, departments and Organisations

  • Interest-Base d Relational Approach
  • Team Leader Responsibilities
  • Managing Disruptive or Confronting Behaviour
  • Steps to Resolve Conflict


  • Building an Agreement That Works
  • The Resolution Agreement
  • Conflict Resolution Intervention

  • High Conflict Behaviours – Borderline and Histrionic
  • High Conflict Behaviours - Narcissistic and Antisocial 

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Why attend this Course:

Acquire the skills to effectively resolve conflicts and explore diverse conflict resolution methods. Enhance your emotional management capabilities for more constructive interactions. Gain insights into organizational environments that commonly experience conflicts.

  1. Learn proven techniques and strategies to address conflicts constructively.
  2. Develop effective communication skills essential for navigating and diffusing conflicts.
  3. Strengthen relationships within teams and across the organization.
  4. Foster a positive and collaborative work environment by addressing conflicts proactively.
  5. Learn strategies for identifying and addressing potential conflicts before they escalate.
  6. Understand how to navigate conflicts in diverse and multicultural settings.
  7. Acquire cultural competence for more effective conflict management in varied organizational environments.

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What you will Learn:

  1. Root Causes of Conflicts: Develop an understanding of the reasons conflicts arise, allowing for proactive conflict management.
  2. Identification of Responses to Conflicts: Recognize common behavioural, cognitive, and attitudinal responses to conflicts.
  3. Exploration of Approaches: Explore the consequences of Aggressive, Passive, and Assertive approaches in conflict situations.
  4. Dealing with Difficult Team Members: Acquire strategies for effectively handling challenging team members in conflict scenarios.
  5. Effective Conflict Resolution Methods: Learn and apply proven conflict resolution methods and best practices for successful conflict management.
  6. Trust and Credibility Building: Develop skills to build trust and credibility with colleagues and team members, fostering positive relationships.
  7. Calm and Assertive Communication: Master the art of holding difficult conversations with composure and assertiveness.

FAQ

answers

Conflict Management Training equips you with essential skills to handle conflicts effectively, fostering a positive work environment, improving communication, and enhancing your professional growth.

Did this help solve your issue?

This training is suitable for professionals at all levels, team leaders, managers, and anyone seeking to enhance their conflict resolution skills in both personal and professional settings.

Did this help solve your issue?

You will gain skills in understanding conflict origins, identifying responses to conflicts, exploring different approaches, dealing with difficult team members, effective conflict resolution methods, building trust, and holding assertive conversations.

Did this help solve your issue?

Absolutely. The skills learned are versatile and applicable in diverse settings, including workplaces, community groups, and personal relationships.

Did this help solve your issue?

Conflict resolution skills are highly valued in the workplace. By mastering these skills, you enhance your leadership abilities, contribute to a positive work culture, and position yourself for career advancement.

Did this help solve your issue?

Yes, participants who successfully complete the Conflict Management Training will receive a certificate, recognizing their commitment to developing valuable conflict resolution skills.

Did this help solve your issue?

Absolutely. The training provides strategies for handling conflicts within teams, fostering better team dynamics and collaboration.

Did this help solve your issue?

The course covers cultural competence, helping you navigate conflicts in diverse environments and understand how cultural differences impact conflict dynamics.

Did this help solve your issue?

Yes, the training includes practical exercises, case studies, and role-playing scenarios to allow participants to apply conflict resolution techniques in a simulated environment.

Did this help solve your issue?

The duration may vary, but typically it spans a few days, providing a comprehensive and immersive learning experience.

Did this help solve your issue?